What is your name and position with IX Web Hosting?
My name is Fathi Said, I am the founder, owner and CEO of IX Web Hosting.
Please tell us the year established and brief history of IX Web Hosting?
IX Web Hosting was established in 1999, and has grown steadily ever since. In 2000, we opened our own support center, and in 2001 we launched our Affiliate Program. In recognition of our clients’ needs, our phone support was expanded to 24/7 availability in early 2005. A new support facility was constructed in 2005/2006, and went operational in April of 2006.
What do you offer your customers that are unique to your company?
Most notable is the level of support we provide for our clients. We provide our clients with trained and courteous support personnel. This has been the number one factor in our success over our competition.
What is the most challenging aspect to offering Budget Hosting?
Striking a balance between cost, performance, reliability, and features is always the most challenging. We are very proud of our achievements here, and continue to pursue new means with which to further improve this balance for our clients.
What is it that makes IX Web Hosting a competitive company in the Budget Hosting market?
Pricing for one, but pricing is not the whole story. Our support, our performance, and the wealth of features we offer our clients, such as software, scripts, and site development tools are all extremely competitive. In addition to this, we offer both Linux and Windows platforms, and a number of guarantees to ensure that our clients are always taken care of.
What new features have IX Web Hosting added for its customers in the past year?
We have increased the bandwidth and disk space available under all of our plans by a large degree several times. We have also enhanced our Affiliate Program, offering better commissions across the board. In addition to these, we have been expanding the number of domains that can be hosted in each hosting plan.
What would you say is IX Web Hosting #1 asset to its customer base?
Definitely our customer support. The majority of the customers who come to us from other hosting companies tell us that they do so on account of a lack of adequate support offered by their old host. We’re very proud of our support department.
Where do you see IX Web Hosting and the web hosting industry in three years?
Predicting trends in technology industries can be very dangerous, the collapse of the dot com bubble being a prime and relevant example. Insofar as IX Web Hosting is concerned, we are aggressively pursuing increases across the board for our clients, from added features and services to greater capacities and bandwidth. We would not be surprised if, within 3 years, we exceed half a million customers.
How many customers do you currently have?
We currently host about 150,000 customers, and about 550,589 domains. The rate at which these numbers have been growing has been steadily increasing.
Do you own your own datacenter?
Yes. This is yet another factor which sets us apart from many hosting companies.
Where are they located?
Our data center is located in Columbus, OH.
What kind of back up power do you have?
We have on-site diesel generators which are tested weekly.
Do you have multiple backbone connections?
Yes, through multiple backbone providers.
What connections do you have?
We currently have 8 DS3’s, 2 OC3’s, and 1 OC12.
Do you offer 24/7 support?
Absolutely! All of our support channels, including live phone support, are available 24/7.
Do you have technicians present 24/7 or 9-5 M-F?
Our technicians are available 24/7 through all of our support channels, including phone support.
What is your average turn-around time on a support ticket?
Less than one hour, which we guarantee.
Do you charge your clients for support? If so, please explain.
Absolutely not. Support is a free service with IX Web Hosting.
Do you offer a money back guarantee?
Yes. We offer both a 30-Day 100% Money Back Guarantee and an any-time money back guarantee.
Vist IXWEBHOSTING.COM to know more about it.
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