General
Impression
1and1
Hosting began more than 12 years ago, and has since developed into
one of the top web hosting providers in the United States, UK, Germany
and Most parts of Europe. With
over 4 million customer accounts and more than 5 million domain names,
1and1 has a reputation for great reliability and constant connectivity.
From the start, 1and1 has been exclusively focused on small office,
home office, small to medium enterprises and demanding private users,
trying to provide the best services possible at the lowest prices
in the market. They've done a great job in achieving their goals,
as is evident by their award of "Best Business Web Host" by .Net magazine
for 2004.
Facts
& Figures
Customer Base: Over 2 Million
Registered Domains: 3 Million Market Share: 10.56 %
Servers: 28000
Location: USA
*** The figures are as of December 2006.
Price
& Cost Effectiveness
1and1
has web hosting plans starting as low as $2.99/month for 5000 MB of
webspace at 250 GB per month transfer rate. This
is an excellent price for the amount of features that accompany each
of their plans. For starters, you get a free .com or .net domain.
You also receive 500 2GB POP3/IMAP accounts, 5 Symantec Virus Scans,
spam filtering for all accounts, free set up, newsletter tool, website
builder, photo gallery, and dynamic site creator with the Home package.
All features are upgradeable with more elaborate packages. they also
offer a 90-day money back guarantee, allowing you more than enough
time to see if 1and1 is the right US web host for you.
Data
Center
1and1
operates four data centers worldwide (two owned by 1and1) with a combining
of over 28,000 high-end servers. Connectivity
is one of the most important aspects to consider when choosing your
web host. 1and1 uses their own backbone and top carriers such as Sprint
and Levels with 15,000 MBit of external fiber connectivity to offer
a faster accessing speed to your website. In additional, 1and1 has
over 150 developers and administrators monitoring the data center
continuously to meet the security, reliability, speed and safety demands
of your website. As such, 1and1 guarantees 99.9% server uptime.
Customer
Service
1and1's
customer service has improved within the past few months.
Whenever you
called in the past, you would be put on hold for more over minutes.
They would then possibly direct you to an answering service if you
were on hold too long or if they were receiving other calls. With
recent improvements, now you can usually get a hold of someone within
five to ten minutes. Their phone number also becomes busy quite
often during certain times of the day. Furthermore, when you are
a new user with the system, they do not take orders over the phone.
Instead, they require that you place the order online. If you actually
do manage to get hold of the staff at 1and1, their answers are normally
sufficient. However, not all customer support representatives seemed
properly trained.
24/7
Toll-Free Phone –
1and1 provides 24/7/365 toll-free expert technical support at their
main line: 1-877-GO 1 AND 1 (1-877-461-2631).
24/7
mail support -
In additional to the telephone support, you also have unlimited
access to their 24/7 email support on various website issues.
1and1
Online FAQs -
Here, you can use the comprehensive FAQ to get additional helps
and tips on website configuration such as email account setup, fine
tune your website and more.
Control
Panel
1and1
employs their own proprietary, browser-based control panel that uses
Web Hosting 5.0 technology. This
interface allows you to configure all domain names, e-mail addresses
and website settings in your 1&1 package. You can also fully administer,
create, edit and delete your e-mail accounts, view and configure all
of your domain names, control and integrate professional communication
tools into your website without the need for any prior technical training,
see an overview of all your billing accounts, manage your invoices
and even organise e-mail alerts if your billing reaches a certain
amount. With all of these features, 1and1 still has an easy to use
control panel that anyone can employ to navigate and construct their
desired website.
Overall
1and1's
'Microsoft Home Package' plan of 10,000 MB of web space and 500 GB
bandwidth is a an attractive Window web hosting
plan for the price of only $4.99 per month. But, the 1and1's 'Microsoft
Home Package' is a 'basic' window web hosting plan targeting for websites
with basic ASP web application without database integration. Despite
being the entry-level window hosting plan, 1and1 is still a good option
if you are looking for a financially stable and well established web
hosting company that will continue to provide reliable web hosting
services for many years to come.
While
most other web hosting providers are offering 30-day money back
guarantee, 1and1 offers 90-day money back guarantee.
The
longer guarantee period is a strong indication that they are highly
confident with their product and service quality. When you sign
up the Window hosting plan with 1and1 for $4.99 per month, you also
get free setup, free 2 domain name plus an exclusive software bundle
worth $600 for free. In short, 1and1 'Window Home Package' is a
basic ASP hosting plan that is best value for your money!
The
following plans are available at 1and1 Web Hosting
Linux
/ Unix Platform
Beginner
Plan 5,000
MB Disk Space, 250 GB Traffic, 500 Emails, 1 Free domain.
@
$2.99/ month
Home
Plan: 50,000
MB Disk Space, 500 GB Traffic, 200 Sub domains, 2 Free domain, 25
MySQLDatabases. @
$4.99/ month
Business
Plan: 100,00
Disk Space, 1000 GB Traffic, 200 Sub domains, 3 Free domain, 50 Databases.
@
$9.99/ month
Developer
Plan: 150,00
Disk Space, 1500 GB Traffic, 600 Sub domains, 5 Free domain, 50 Databases.
@
$19.99/ month
Windows
Platform
MS
Beginner Plan 5,000
MB Disk Space, 250 GB Traffic, 500 Emails, 1 Free domain.
@
$2.99/ month
MS
Home Plan: 50,000
MB Disk Space, 500 GB Traffic, 200 Sub domains, 2 Free domain, 25
Databases. @
$4.99/ month
MS
Business Plan: 100,00
Disk Space, 1000 GB Traffic, 200 Sub domains, 3 Free domain, 50 Databases.
@
$9.99/ month
MS
Developer Plan: 150,00
Disk Space, 1500 GB Traffic, 600 Sub domains, 5 Free domain, 50 Databases.
@
$19.99/ month
Contact Information
Main Office:
1&1 Internet Inc.
701 Lee Road, Suite 300
Chesterbrook, PA 19087
Phone: 1-877-GO-1AND1
Fax: 610-560-1501
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