General
Impression
Blue
Host is an example of a well-run web hosting company.
Throughout
the whole of our interaction with the company we have never faced
secret hidden charges, incompetent tech support and false advertising.
Too
often have we been the victim of other companies' ruthless disregard
for my satisfaction, leaving us abandoned after we have dedicated
ourtime and money to their services. With BlueHost we have always
been treated with the utmost respect and courtesy. Their dedication
to satisfaction is reflected in all aspects of the company, from
their excellent technical support to their commitment to me as an
individual.
Throughout the development
of my business, BlueHost has been an immeasurable asset and we would
recommend their services to anyone who is serious about getting
the service they deserve.
Facts
& Figures
Customer Base: Over 95,000
Registered Domains: 245,459 Market Share: 0.4956 %
Servers: 601
Location: USA
*** The figures are as of May 2006.
Price
and Cost Effectiveness
When
we first made the decision to purchase Professional Web Hosting from
BlueHost,
we
did so in good conscience. Our team researched the benefits that could
be expected from different companies and found that BlueHost was the
only company that could give us what we wanted for the price.
We
found that BlueHost offers the very best product on the market.
For $6.95 we received 10,000 megabytes of storage space whereas
the closest competitor, Ipowerweb, also offered 10,000 mb for $7.95.
BlueHost
reflects the consumer's needs by pricing at a steady rate in one
up front payment. This also includes a 30 day trial period for cancels
and refunds; we felt that any company willing to make that kind
of commitment for my business deserved it. Even the $20 set-up fee
seems worth the price, considering what you get.
At a site that offers 800 MB's and 1000 POP3
email accounts, an extra $5 would buy 300MB's. In comparison, BlueHost
gives you 25,000 MB's of data transfer (around five million hits),
not to mention 2500 POP3/IMAP Email Accounts. The benefits are easy
to see and they really add up.
Reliability
My
main concern about Web Hosting is reliability. When
it comes to uptime I want my webpage to look its best, loading quickly
and smoothly. I want to be the one deciding when my website is up
instead of being hindered by network delays. Like many other hosts,
BlueHost has a 99.9% uptime guarantee. The difference is that BlueHost
actually stands behind their service and is the only company I feel
confident doing business with.
In
addition, BlueHost offers 24 hour service so I know that I will
always have someone behind me to answer my questions, no matter
what time of day. From my past experience I have had my share of
unstable connections which is why I appreciate the constant reliability
that wizwebhost provides.
They use two parallel redundant 300 KVA UPSs
and a 1.5 Megawatt turbo diesel generator with 12 hours of onsite
fuel. This system provides immunity to energy spikes and surges
experienced by the public sector, ensuring that there will be no
interruptions in mission critical services. I was especially relieved
to hear that they check their generator on a weekly basis. In the
event of a power outage, the generator will start within 45 minutes
at full capacity. What does it all add up to? The fastest, most
rigorously engineered, and most reliable network in the world.
Data
Center
BlueHost's
operational safeguards are spared no expense. One
of the things that impressed me the most about BlueHost was the seemingly
indestructible data center they operate. It is housed in a sealed
concrete room underground. Utilizing a Lievert Heating Ventilation
Cooling system they are able to create an ideal environment for servers
at a steady 65 degrees, 45% relative humidity.
Furthermore, they monitor their security
and automation both locally and remotely to ensure that potential
problems are identified and taken care of before there are any service
interruptions. In the case of a fire, dry chemical gas would be
emitted by jets on the ceiling and beneath the floor to lower the
level of oxygen and extinguish the threat of fire. Their extra precautions
make me feel confident that my best interests are being taken care
of at all times.
Customer
Service
What
does one expect when it comes to customer service?
The
answer is full and undivided attention catered to the customer's needs.
Throughout our interaction with this company we have had nothing but
impeccable service. Whenever we have called or e-mailed we have received
a prompt response.
What's
more, we know that we can reach someone 24 hours a day, 7 days a
week. This is the kind of service that we need for my business and
we are glad that we have finally found a company that is serious
about providing the best service around.
BlueHost's
infrastructure always seems to exceed that of the other companies
we have reviewed by leaps and bounds. This is reflected in their
professionalism as every employee seems to know exactly how to handle
all of my problems. Also, BlueHost has never failed to impress me
with their commitment to excellence.
From
their professional website, to their unbeatable prices, they are
by far the best investment around. And, just in case we feel like
e-mailing my questions in, we always receive a response in 5-10
minutes.
We would challenge anyone to find a company
that can better provide service to their customers.
Control
Panel
As
in all other areas, BlueHost continues to impress with their master
control panel. They
use the Cpanel control panel, which comes loaded with many excellent
features on its user interface. The navigation menus are easy to understand
and use.
Icons
are created for each feature in the control panel and help information
is easily accessible next to each feature. They have also integrated
a number of billing features to make management of your account
very simple and easy to configure.
Overall
Our overall impression of BlueHost
cannot be summed up in only a few words. BlueHost
has provided us with the service we need to run my business in the
most professional way that we can. Finding a hosting company seemed
an intimidating task but, thanks to the superior service of BlueHost,
the process was surprisingly simple.
Throughout
my interaction with BlueHost we have been impressed by their dedication
to my satisfaction. As one satisfied customer we strongly recommend
BlueHost's services. They
really do offer "The Best Service You Will Ever Get".
The following Web Hosting Plan is available
at Blue Host
Professional
Web Hosting Plan - $6.95
Free
Domain Name Registration
Contact
Information
Technical Support:
Telephone:
Main Line: 888-401-4678
Outside the U.S: 801-765-9400
Telephone support is available
Monday - Friday 6 AM - 10 PM (MST)
Saturday 8 AM - 6 PM (MST)
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Sales Support:
Telephone:
Main Line: 888-401-4678
Outside the U.S: 801-765-9400
Telephone support is available
Monday - Friday 6 AM - 10 PM (MST)
Saturday 8 AM - 6 PM (MST)
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Billing Support:
Telephone:
Main Line: 888-401-4678
Outside the U.S: 801-765-9400
Telephone support is available
Monday - Friday 6 AM - 10 PM (MST)
Saturday 8 AM - 6 PM (MST)
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Mailing Address:
Bluehost Inc.
1548 North Technology Way #D13
Orem, UT 84097
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