General Impression
BlueHost is an example of a well-run web hosting company. Throughout the whole of our interaction with the company we have never faced
secret hidden charges, incompetent tech support and false advertising.
Too often have we been the victim of other companies' ruthless disregard for my satisfaction, leaving us abandoned after we have dedicated
our time and money to their services. With BlueHost we have always been treated with the utmost respect and courtesy. Their dedication
to satisfaction is reflected in all aspects of the company, from their excellent technical support to their commitment to me as an individual.
Throughout the development of my business, BlueHost has been an immeasurable asset and we would recommend their services to anyone who is serious
about getting the service they deserve.
Facts & Figures
Customer Base: Over 212,548
Registered Domains: 885,550 Market Share: 1.2818 %
Servers: 1895
Location: USA
*** The figures are as of Thursday 2nd of September 2010.
Price and Cost Effectiveness
When we first made the decision to purchase Professional Web Hosting from
BlueHost we did so in good conscience. Our team researched the benefits that could be expected from different companies and found that BlueHost was the
only company that could give us what we wanted for the price.
We found that BlueHost offers the very best product on the market. For $6.95 a month we received Unlimited storage space (before it used to be 10,000 MB of
storage space) whereas the closest competitor, 1AND1, offered 10,000 mb for $3.99 / month.
BlueHost reflects the consumer's needs by pricing at a steady rate in one up front payment. This also includes a 30 day trial period for cancels
and refunds; we felt that any company willing to make that kind of commitment for my business deserved it. With no setup fee seems worth the price,
considering what you get.
At a site that offers 800 MB's and 1000 POP3 email accounts, an extra $5 would buy 300MB's. In comparison, BlueHost gives you Unlimited megs of data
transfer (around five million hits), not to mention 2500 POP3/IMAP Email Accounts. The benefits are easy to see and they really add up.
Reliability
My main concern about Web Hosting is reliability.When it comes to uptime I want my webpage to look its best, loading quickly
and smoothly. I want to be the one deciding when my website is up instead of being hindered by network delays. Like many other hosts,
BlueHost has a 99.9% uptime guarantee. The difference is that BlueHost actually stands behind their service and is the only company I feel
confident doing business with.
In addition, BlueHost offers 24 hour service so I know that I will always have someone behind me to answer my questions, no matter
what time of day. From my past experience I have had my share of unstable connections which is why I appreciate the constant reliability
that BlueHost provides.
They use two parallel redundant 300 KVA UPSs and a 1.5 Megawatt turbo diesel generator with 12 hours of onsite
fuel. This system provides immunity to energy spikes and surges experienced by the public sector, ensuring that there will be no
interruptions in mission critical services. I was especially relieved to hear that they check their generator on a weekly basis. In the
event of a power outage, the generator will start within 45 minutes at full capacity. What does it all add up to? The fastest, most
rigorously engineered, and most reliable network in the world.
Data Center
BlueHost's operational safeguards are spared no expense. One of the things that impressed me the most about BlueHost was the
seemingly indestructible data center they operate. It is housed in a sealed concrete room underground. Utilizing a Lievert Heating Ventilation
Cooling system they are able to create an ideal environment for servers at a steady 65 degrees, 45% relative humidity.
Furthermore, they monitor their security and automation both locally and remotely to ensure that potential problems are identified and taken care of
before there are any service interruptions. In the case of a fire, dry chemical gas would be emitted by jets on the ceiling and beneath the floor to lower the
level of oxygen and extinguish the threat of fire. Their extra precautions make me feel confident that my best interests are being taken care
of at all times.
Customer Service
What does one expect when it comes to customer service?
The answer is full and undivided attention catered to the customer's needs. Throughout our interaction with this company we have had nothing but
impeccable service. Whenever we have called or e-mailed we have received a prompt response.
What's more, we know that we can reach someone 24 hours a day, 7 days a week. This is the kind of service that we need for my business and we are glad
that we have finally found a company that is serious about providing the best service around. Not to forget they do not outsource their support work.
BlueHost's infrastructure always seems to exceed that of the other companies we have reviewed by leaps and bounds. This is reflected in their
professionalism as every employee seems to know exactly how to handle all of my problems. Also, BlueHost has never failed to impress me
with their commitment to excellence.
From their professional website, to their unbeatable prices, they are by far the best investment around. And, just in case we feel like e-mailing my
questions in, we always receive a response in 5-10 minutes.
We would challenge anyone to find a company that can better provide service to their customers.
Control Panel
As in all other areas, BlueHost continues to impress with their master control panel.They use the Cpanel control panel, which comes
loaded with many excellent features on its user interface. The navigation menus are easy to understand and use.
Icons are created for each feature in the control panel and help information is easily accessible next to each feature. They have also integrated
a number of billing features to make management of your account very simple and easy to configure.
Overall
Our overall impression of BlueHost cannot be summed up in only a few words.BlueHost has provided us with the service we need to run my
business in the most professional way that we can. Finding a hosting company seemed an intimidating task but, thanks to the superior service of BlueHost,
the process was surprisingly simple.
Throughout my interaction with BlueHost we have been impressed by their dedication to my satisfaction. As one satisfied customer we strongly recommend
BlueHost's services.They really do offer "The Best Service You Will Ever Get".
The following Web Hosting Plan is available at Blue Host
Professional Web Hosting Plan - $3.95 - Limited Time Offer
Free Domain Name Registration
Professional Web Hosting Available Billing Cycle:
36 Months Price: $3.95 /month
24 Months Price: $3.95 /month
12 Months Price: $4.95 /month
Visit
http://www.bluehost.com to know more of them.
Contact Information
Technical Support:
Telephone:
Main Line: 888-401-4678
Outside the U.S: 801-765-9400
Telephone support is available
Monday - Friday 6 AM - 10 PM (MST)
Saturday 8 AM - 6 PM (MST)
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Sales Support:
Telephone:
Main Line: 888-401-4678
Outside the U.S: 801-765-9400
Telephone support is available
Monday - Friday 6 AM - 10 PM (MST)
Saturday 8 AM - 6 PM (MST)
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Billing Support:
Telephone:
Main Line: 888-401-4678
Outside the U.S: 801-765-9400
Telephone support is available
Monday - Friday 6 AM - 10 PM (MST)
Saturday 8 AM - 6 PM (MST)
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Mailing Address:
Bluehost Inc.
1548 North Technology Way #D13
Orem, UT 84097
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